Shipping and returns

Shipping fees

The shipping costs for the purchased items are as follows:
Italy: 10€
Europe: 25€
Rest of the world: 80€

Shipping Times

The delivery of products purchased on usually takes place within 5 business days from receiving the order in Italy and the EU, and within 8 business days for all other destinations.

Deliveries may incur slight delays during holiday periods; couriers do not deliver on 25/12, 26/12, 01/01 or on weekends.

An extra working day, compared to the above terms, is required for orders paid for by credit card to allow for standard administration procedures.

Returns e Refund

In case you are not satisfied with your purchase, you have 14 days from the date you received the order to return the products.


  • • an explicit declaration of the decision to withdraw should be sent to the e-mail address, requesting the withdrawal form and then following the instructions in the withdrawal confirmation e-mail to complete the procedure.
  • • At the end of the procedure, a confirmation email will be sent containing the instructions for returning the product.

The return of the items to Paola Chartroux must take place without undue delay and, in any case, within 14 days from the day on which the request for withdrawal was made. The deadline is met if the goods have been shipped before the expiry of the 14 day period. For safety, always keep the shipping receipt.


In the case of Return for Withdrawal, the shipping costs for returning the products are charged to the customer. The return will be the responsibility of the customer until the box is delivered to our warehouse.


In the case of Returns due to incorrect, damaged or defective product, the shipping costs are at our expense. In addition to the value of the products purchased, the amount relating to logistics costs incurred for the delivery of the order will also be reimbursed, in the event that the returned product is the only one present in the order. Furthermore, the transport costs for the return will not be charged.


The return will be managed within 14 working days from the date of delivery to our warehouse.Timing may vary due to transport delays in the case of holidays or force majeure, nevertheless, we want to reassure you that we will always continue to strive to limit these changes as much as possible.We will proceed with the refund of the item only after having carried out the appropriate quality checks or to verify, in the event that the product had been returned for defects, the actual non-conformity declared by the end customer. All payments made for the returned items will be refunded, inclusive of delivery costs only if the buyer decides to use the courier proposed by the Seller. The refund takes about 14 days from the verification of the item made. Refunds will be made using the same payment instrument used for the purchase (credit card or paypal) or by bank transfer, unless the customer requests otherwise in this case the customer will be charged for any additional costs deriving from the different payment method chosen.

Terms and Conditions

General Conditions of Use


Welcome to the “” website, the official online shop of Paola Chartroux (hereafter the “Site”).

The Site is managed and maintained by Paola Chartroux with registered office in Via Giovanni Pacini, 21 00198 Rome, Italy, tax code, VAT No, and Roman Business Registry Enrolment ………………….(hereafter “Paola Chartroux”). (hereafter “Paola Chartroux”).

Access and use of the Site is regulated by the General Conditions of Use (hereafter the “General Conditions”). The access and use of this Site, as well as the purchase of products, imply the reading, knowledge and acceptance of these General Conditions of Use, and General Sales Conditions.

If you do not agree with any or all sections of the Site General Conditions, please refrain from using this Site.

Anyone accessing and using the Site, implicitly declares not to use the Site for illicit purposes or those contrary to the applicable laws in force.

Paola Chartroux can modify or simply update these General Conditions, in full or in part. The changes and updates of the General Conditions will be notified to the users in the Homepage of the Website as soon as they become applicable, and they will be binding once published on the Website, in this section.

If any clause of these General Conditions are deemed illegal, null and void or ineffective for whatever reason, such invalidity or inefficacy shall have no effect on the validity or efficacy of the remainder provisions.

Contents of the Site

The access and use of the Website, including the visualization of the web pages, communication with TD, possibility to download information on products and purchase of said products on the Website, constitute activities carried out by our users, exclusively for personal purposes and not related to any commercial, entrepreneurial and professional activity.

The Website contains hypertext links (the “links”) to other websites which are not related to the Website. Paola Chartroux does not control neither performs monitoring activities on said websites and their contents. Paola Chartroux shall not be held liable for the web content of such sites or the rules adopted by the same regarding your privacy and the processing of your Personal Data whilst browsing their website. Therefore, please be careful when connecting to these websites through the links available on the Site and read carefully the relative conditions of use and regulations on privacy. The Site provides links to other websites, only with the purpose to facilitate its users in their search and navigation activities, and to facilitate the online hypertext connection to other websites. The activation of the links does not imply any recommendation or warning by Paola Chartroux for accessing and browsing these websites, neither any guarantee about their contents, services or products offered by said sites and sold to the Internet users. The activation of the links does not imply any recommendation or warning by Paola Chartroux for accessing and browsing these websites, neither any guarantee about their contents, services or products offered by said sites and sold to the Internet users.

Liability limits

By accessing the site, you will be the only one liable for the use of the Site and its contents. Paola Chartroux cannot be deemed liable for the use of the Website and its contents which is not compliant with applicable laws, by any of its users, granted Paola Chartroux ‘s liability for wilful misconduct or gross negligence. In particular, you will be the only one liable for the communication of wrong, false information and data or relative to third parties, without their explicit consent, and for the improper use of said data.

In conclusion, since all the material will be downloaded or otherwise obtained through the use of a selected service at the user’s risk, any liability for possible damages to the computer systems or losses of data due to downloading operations, will be borne by the user and cannot be attributed to Paola Chartroux. Paola Chartroux declines all liability for possible damages due to the impossibility to access the services offered on the Website or possible damages caused by viruses, corrupted files, errors, omissions, service interruptions, deletions of contents, problems related to the network, providers or telephone and/or telecommunication connections, non-authorized accesses, data alterations, lack and/or faulty operation of the user’s electronic devices.

Paola Chartroux reserves the right to interrupt or suspend any service provided through the Site, at any time, disclaiming any liability or commitment of any nature in relation to the aforementioned suspension or interruption of services, except in cases of willful misconduct or negligence.

The user is liable for the preservation and use his/her personal information properly, including the login information that allows to access reserved services, and for any detrimental consequence or prejudice derived to Paola Chartroux or third parties due to improper use, loss, or stealing of said information.

Privacy Policy

Please read carefully the Privacy Policy statement – in order to understand how the Site collects and uses your personal data and for which purposes – also applied to users that access the Site and use the relative services, even without purchasing any product.

Intellectual Property Rights

All the contents of the Website, in any format, published on the Website, including web pages, graphics, colors, schemes, tools, the characters and design of the Website, the diagrams, layouts, methods, processes, functions and software relative to the Website, are protected by copyright and any other intellectual property right boasted by Paola Chartroux and other rights of proprietors. The reproduction of the Website and its contents, whether in full or in part, is prohibited in any form, without the explicit written approval of Paola Chartroux. Paola Chartroux boast the exclusive right to authorize or forbid the direct or indirect, temporary or permanent reproduction, in any way or form, whether in full or in part, of the Website and its contents. With regards to the use of the Site, you are exclusively authorized to:

(i) view the Site and its contents;

(ii) perform any other temporary reproduction activity which is not related to any personal economic purpose, considered provisional or additional, and integral and essential activity for the visualization of the Website and its contents, and

(iii) any other navigation activity on the Website, performed exclusively in view of a licit use of the same site and its contents.

Any additional reproduction activity shall be authorized by Paola Chartroux from time to time or by the authors of the single works available on the Website, if needed. Said reproduction activities shall be anyhow performed for licit purposes and in compliance with copyrights and all the other intellectual property rights of Paola Chartroux and authors of the single works available on the Website. The authors of the single works published on the Site boast the right to claim the legitimacy of their work at any time, and to oppose to any alteration, editing or any other change of the same works, including any act that may cause prejudice to the works, and be detrimental for their image and reputation. You agree to comply with the copyrights of the artists that chose to publish their works on the Site of that have collaborated with the latter, to the creation of new expressive and artistic forms destined to be published, even if not exclusively, on the Site or that form an integral part of it. Moreover, you are not authorized under any circumstance, to use the contents of the Site and any single work protected by copyright and any other intellectual property right, in any way or form. For example and not limitedly to, you cannot alter or anyhow, modify the protected contents and works without the consent of Paola Chartroux and of the single authors of the works published on the Website, if needed.

Applicable law

The General Conditions are regulated by the Italian law and interpreted pursuant to the same, including, by way of example and not limited to, any disputes concerning the existence, validity and efficacy of the General Conditions and any other provision it refers to.

If you are a consumer, please refer to Legislative Decree no. 206 of 6 September 2005 – “The Consumer Code” plus any amendments and additions to the same, for further details on the juridical aspects regulated by these General Conditions.


For assistance and/or information concerning orders and shipping, refunds and return of products purchased on the Website, suggestions and other general information on the services offered by the Website, please contact Paola Chartroux, by email at For any other legal information, please consult the General Sales Conditions, Withdrawal and Privacy Policy.

Referral clause

Please refer to the General Sales Conditions for any aspects not contemplated by these General Conditions, as applicable.

Terms and conditions of sales


1.1. These general terms and conditions of sale (the ‘Terms and Conditions’) apply to products under the Paola Chartroux brand (‘Products’ or ‘Product’) purchased through the e-commerce website (the ‘Website’) by users who qualify as ‘Consumers’ pursuant to Article 1.2 below. The Website is owned by Paola Chartroux, with registered office in Roma, via Giovanni Pacini, no. 21, 00198 Italy, tax code and VAT number ………….and Rome Trade and Companies Register number ………

1.2. 1.2. The purchase of Products via the Website shall be between Paola Chartroux, i.e. the seller (hereinafter the ‘Seller’), and the party purchasing one or more Products for reasons unrelated to their business, commercial, artisan or professional activity, i.e. the Purchaser (hereinafter the ‘Consumer’). The resale or transfer of products purchased on the Website for any commercial or professional purpose is strictly prohibited. The Seller and the Consumer shall hereinafter be referred to collectively as the ‘Parties’. All activities relating to the fulfilment of purchase orders, including the delivery of Products, the management and resolution of complaints, the management of practices relating to exercising right of cancellations in accordance with article 52 et seq. of the Consumer Code, to refunds and returns, also in accordance with article 128 et seq. of the Consumer Code, shall be handled by the Seller. The resale or transfer of products purchased on the Website for any commercial or professional purpose is strictly prohibited. The Seller and the Consumer shall hereinafter be referred to collectively as the ‘Parties’. All activities relating to the fulfilment of purchase orders, including the delivery of Products, the management and resolution of complaints, the management of practices relating to exercising right of cancellations in accordance with article 52 et seq. of the Consumer Code, to refunds and returns, also in accordance with article 128 et seq. of the Consumer Code, shall be handled by the Seller.
1.3. 1.3. The Seller owns the rights to the Website domain name, logos and trademarks relating to Products on the Website, as well as copyright over the Website content.
1.4. Any communication on the part of the Consumer in connection with and/ or related to purchase of the Products – including reports, complaints, requests regarding the purchase and/or delivery of the Products, exercising right of cancellations, etc. – must be sent to the Seller at the address and in the manner indicated on the Website, and to
1.5. 1.5. Each purchase is governed by the general terms and conditions of sale in the version published on the Website when the order is placed by the Consumer.
1.6. 1.6. The Website is dedicated to retail and as such is intended for the exclusive use of Consumers. Parties who are not Consumers are advised not to place purchase orders. Where one or more sales are made to a party that does not qualify as a Consumer, these Terms and Conditions shall apply but, in contrast with the provisions therein:
a) the purchaser shall not be granted the right of cancellations set forth in article 10;
b) the purchaser shall not benefit from the Product warranty specified in Article 8;
c) the purchaser shall not be granted any other protection provided herein in favour of the Consumer, that reflects or complies with mandatory provisions of law;
d) the sales contract concluded between the Seller and the Purchaser shall be governed by Italian law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods – Vienna Convention, 1980.

1.7. 1.7. When sending the purchase order, the Consumer agrees that the order confirmation and these Terms and Conditions shall be sent to the Consumer via email to the latter’s address submitted when registering on the Website or during the purchase process.
1.8. 1.8. In order to make purchases on the Website, the Consumer must be of legal age (18 years of age) and legal capacity, which the Consumer declares to be the case.
1.9. 1.9. The Consumer is solely liable for any costs related to connecting to the Website via the Internet, including telephone costs, in accordance with the rates applied by the operator as chosen by the Consumer.

2. Product features and availability across geographical areas

2.1. 2.1. Products are sold with the features described on the Website and in accordance with the Terms and Conditions published on the Website when the Consumer sends the order, to the exclusion of any other terms and conditions.
2.2. 2.2. The Seller reserves the right to modify these Terms and Conditions at any time, at its sole discretion, without being required to notify Website users. Any modifications made shall take effect from the date of publication on the Website and shall apply only to sales completed on or after that date. Any modifications made shall take effect from the date of publication on the Website and shall apply only to sales completed on or after that date.
2.3. 2.3. Prices, Products on sale on the Website and/or the features of these may be subject to change without notice. These changes shall apply only to orders that are unconfirmed as of the date of the change. In any event, before submitting the purchase order in accordance with point 3 below, the Consumer is advised to check the final sale price.
2.4 The Website is accessible worldwide. However, Products available on the Website can be purchased only by users that request delivery to one of the States indicated on the Website.


3. Product purchase methods – completion of each individual purchase contract

3.1. 3.1. The presentation of Products on the Website, which is not binding on the Seller, is a mere invitation for the Consumer to make a contract purchase proposal and not a public offer.
3.2. 3.2. The purchase order sent by the Consumer to the Seller via the Website has the value of a contract proposal and is governed by these Terms and Conditions, which form an integral part of the order and which the Consumer, by submitting an order to the Seller, is required to agree to in full, without reservation. Before purchasing Products via a purchase order, the Consumer shall be asked to read these Terms and Conditions and the information on right of cancellations carefully, to print a copy via the print button and to save or make a copy for their personal use. Furthermore, the Consumer shall be asked to identify and correct any data entry errors.
3.3. 3.3. The Consumer’s purchase order is accepted by the Seller by sending the Consumer, at the latter’s email address specified to the Seller at the time of registration on the Website or when sending the order if the Consumer did not register on the Website, a confirmation email for that order, which shall provide a link to these Terms and Conditions, an order summary with information about the price, shipping costs and applicable taxes, and a description of the features of the Product ordered. The Consumer’s order, the Seller’s order confirmation and the Terms and Conditions that apply to the relationship between the parties shall be electronically stored by the Seller in its IT system and the Consumer may request a copy of it by sending an email to the Seller at
3.4. 3.4. Each contract for the purchase of Products shall be deemed to be concluded when the Consumer receives an order confirmation from the Seller by email.

4. Product selection and purchase process

4.1. 4.1. The Products displayed on the Website may be purchased by selecting the Products of interest to the Consumer and adding them to the dedicated virtual shopping cart. Once the Products have been selected, in order to purchase the Products in the cart, the Consumer will be invited to (i) register with the Website, providing the required data, or (ii) log-in details, if the Consumer is already registered, or or (iii) provide their data in order to complete the order and allow the contract to be completed. If the details noted in the order are different from those provided during registration on the Website, the Consumer shall be asked to confirm their details (including, but not limited to, forename, surname, etc.), as well as the delivery address for the selected Products, the billing address and, optionally, a telephone number where they can be contacted for any communication relating to the purchase. The Consumer shall see an order summary, whose content may be amended; then, after careful reading, the Consumer must expressly approve these Terms and Conditions by ticking the appropriate check box on the Site and then, by clicking the “Enter order” button, the Consumer will be asked to confirm his order, which will be sent to the Seller and will produce the effects described in paragraph 3.2. of this contract. The Consumer shall also be asked to select the shipping and payment method from amongst those available. In the event that the Consumer decides to pay immediately (at the time of the purchase) by credit card or PayPal, they shall be required to send the relevant information through a secure connection. For accounting and administrative purposes, the Seller reserves the right to verify the details entered by the Consumer. If the payment is made by credit card, the purchase amount shall be debited only when the order confirmation is sent by the Seller to the Consumer.
4.2. 4.2. If, during the Website Product selection process specified in point 4.1, the Consumer discovers that the price of one or more of the Products that they intend to select for the next purchase is clearly lower than the price normally applied, net of any discounts and/or promotions in effect at that time, due to an evident technical issue occurring on the Website, they will be asked not to complete the purchase order and to notify this technical issue to the Seller’s Customer Service department via email
4.3. 4.3. If the Consumer has completed the order and it includes a Product whose price is clearly lower than the price normally applied, net of any discounts and/or promotions in effect at that time, due to an evident technical issue occurring on the Website, and the Consumer has not yet received the Product, the Seller shall (i) cancel the order by sending an email to the email address specified by the Consumer when they sent the order and (ii) refund to the Consumer the payments made by the latter for the cancelled order, including shipping costs, without delay and, in any event, no later than 14 days from cancellation of the order, using the same payment method used by the Consumer for the initial transaction.

5. Delivery of goods and acceptance

5.1. 5.1. The Website states the availability of Products and the delivery times for these; however, this information is deemed to be purely indicative and not binding on the Seller.
5.2 The Seller undertakes to do everything in its power to adhere to the delivery times specified on the Website and, in any event, to deliver within a maximum of 30 (thirty) days from the day after the date on which the Consumer sent the order. In the event of the non-fulfilment of an order on the part of the Seller due to the unavailability, including temporary unavailability, of the Product, the Seller shall notify the Consumer in writing and refund any amounts already paid by the Consumer as payment for the Product pursuant to paragraph 5.3.
5.3. 5.3. Products ordered by the Consumer shall be shipped via the method chosen by the Consumer, from amongst those available and specified on the Website upon placing the order. The Consumer undertakes to promptly check, as soon as possible, that the delivery includes all and only the Products purchased and to promptly inform the Seller of any discrepancy with the order placed, within 30 days of the Products being ordered; failing to do so shall result in the Products being deemed as accepted. If the packaging or wrapping of the Products ordered by the Consumer arrives at its destination and is clearly damaged, the Consumer shall be advised to refuse delivery by the carrier/shipper or to accept delivery ‘with reserve’.
5.4. 5.4. Where available, the Consumer shall also be able to choose Delivery to Store when placing the order, choosing the most convenient store from amongst those specified on the Website from where the Product(s) that are the object of the purchase order can be collected.
Cash on delivery is not available as a method of payment for this type of delivery.
After receiving an email from the Seller confirming ‘Product Collection’, the Consumer must go to the store chosen when placing the order to collect the ordered Product, taking with them a copy of the email confirming their order, the tax receipt or invoice, which will have been received in a dedicated email, and valid ID. If the Consumer does not collect the Product(s) that are the object of the purchase order within 7 (seven) days following receipt of the aforementioned ‘Product Collection’ email, the Seller shall refund the Consumer the relevant amount paid within 14 (fourteen) days, using the same payment method chosen by the Consumer for the initial transaction. In the event that the order is cancelled, the Seller shall have the right to sell the Products that are the object of the cancelled order to third parties. It is understood that the employees of each store are not authorised to open packages containing orders, to replace and/or supplement any missing and/or non-compliant Products, or to send the Consumer’s order specifying Delivery to Store to another address.
In the event that the order is collected by a third party who is not the cardholder, the third party must go the store with a power of attorney signed by the cardholder of the order, a copy of a valid identity document for the latter and a copy of the order confirmation and tax receipt or invoice, which the Consumer received by email.

6. Prices, shipping costs, taxes and duties

6.1. 6.1. The price of Products is that specified on the Website at the time the Consumer submits the order. Prices include standard packing costs, VAT (where applicable) and any indirect taxes (where applicable), but do not include shipping costs calculated before the Seller confirms the order to the Consumer and which the Consumer undertakes to pay to the Seller in addition to the price specified on the Website.
6.2. 6.2. The Consumer shall pay the Seller the total price stated in the order and the order confirmation that the Seller shall send to the Consumer by email.
6.3. 6.3. If the Products are to be delivered to a country outside of the European Union, the total price specified in the order and confirmed in the order confirmation, including indirect taxes (where applicable), is net of any customs duties and other sales taxes, which the Consumer hereby undertakes to pay, if due, in addition to the price specified in the order and order confirmation, in accordance with the provisions of the law of the country to which the Products are to be sent. The Consumer is advised to inquire with the competent authorities of their country of residence or country of destination of the Products in order to obtain information about any duties or taxes applied in the country or residence or country of destination of the Products.
6.4. 6.4. The Consumer is solely responsible for paying any additional costs, charges, taxes and/or duties that a given country may apply to the Products ordered under these Terms and Conditions.
6.5. The Consumer is advised to inquire with the competent authorities of their country of residence or country of destination of the Products in order to obtain information about any duties or taxes applied in the country or residence or country of destination of the Products. 6.3. 6.3. and 6.4. above, at the time placing an order with the Seller, may not constitute grounds for the termination of this contract and may not in any way charge these to the Seller.


7.1. 7.1. Payment of the price of Products purchased through the Website must be made within 10 (ten) days from the date on which the order confirmation is sent to the Consumer by the Seller. The Consumer expressly agrees that the performance of the contract by the Seller shall commence when the price of the Product(s) purchased is credited to the Seller’s current account.
7.3. 7.2. Payment may be made by credit card, PayPal or cash on delivery where this is permitted by law and these Terms and Conditions of Sale, in accordance with the following conditions. The Seller may accept other payment methods, which it shall indicate in the payment section of the Website. 7.3. If payment is made by credit card, the Consumer shall be transferred to a secure website and the credit card details shall be sent directly to Banca Sella S.p.A, with registered office in Biella (Italy), Piazza Gaudenzio Sella, 1 – 13900 Biella, registered with the Chamber of Commerce of Biella, VAT no. 02224410023, the operator that handles payments on behalf of the Seller. The transmitted data will be sent in protected mode, and shall be encrypted in a 128-bit Secure Socket Layer (SSL). This data shall not be accessible to the Seller.
7.5. This data shall not be accessible to the Seller. 7.6. The receipt for the purchase may be downloaded from the ‘My Account’ page.

8. Seller’s compliance warranty, reporting non-compliances and interventions under warranty

8.1. 8.1. Pursuant to and for the purposes of European Directive 44/99/EC and Italian Legislative Decree no. 206/2005 (hereinafter ‘Consumer Code’), the Seller guarantees the Consumer that the Products shall be free from design and physical faults and shall match the descriptions published on the Website for 2 (two) years from the date on which the Products are delivered to the Consumer. The application of any warranty in the event of the incorrect use or washing or other handling of the Product, which does not comply with the instructions/warnings provided by the Seller and/or the Proprietor, or included in the reference documentation, tags or labels, is excluded.
8.2. 8.2. On pain of cancellation of this warranty, the Consumer shall be responsible for reporting any faults and non-compliances within 2 (two) months from discovering it, sending the relevant and duly completed form by email to the Seller’s Customer Service department at, which shall provide information about the fault and/or non-compliance, and include the required documentation noted in the return form (at least 1 (one) photograph of the product, the order confirmation send by the Seller and/or the tax receipt).
8.3. 8.3. Upon receipt of the form and the relevant documentation, the Seller shall assess the faults and non-compliances reported by the Consumer and, after carrying out quality checks to verify the actual non-compliance of the Product, shall decide whether to authorise the repair of the Products under warranty or, if this is not possible, authorise the return of the same by providing the Consumer with a confirmation, containing the ‘Return Code’, by email to the address provided by the latter during the registration process on the Website or when sending the order. Authorisation to return the Products shall in no way constitute acknowledgement of the faults or non-compliances, the existence of which must be determined after the Product is returned. The Products which the Seller has authorised to be returned must be returned by the Consumer, together with a copy of the return authorisation bearing the ‘Return Code’, within 30 (thirty) days of reporting the fault or non-compliance, to the following address:


8.4. 8.4. In the event of a fault or non-compliance, the Consumer shall have the right to have the Product’s conformity restored by the Seller, by repair or replacement, or to alternative remedies in the cases expressly specified in article 130 of Legislative Decree no. 206/2005. 206/2005. If the Seller has undertaken to refund the amount paid to the Consumer, the refund shall be made, where possible, via the same payment method used by the Consumer at the time of purchasing the Product or by bank transfer. The Consumer shall be responsible for notifying the Seller, by email to of the details of the bank to which the transfer should be made in their favour and to ensure that the Seller is enabled to return the amount due.
8.5 Products that have been repaired, modified or altered in any way by the Consumer shall be excluded from the Warranty The following is also excluded from the warranty: faults or malfunctions or other defects caused by accidental events or caused by the Consumer, or using the Product contrary to its intended urpose and/or to the provisions of the technical document attached to the Product, where applicable, or of the instructions for use relating to the same.

9. Liability for damage caused by faulty Products

9.1. 9.1. Regarding damage caused by faulty Products, the provisions of European Directive 85/374/EEC and the Consumer Code shall apply.

10. Right of cancellation

10.1 Without prejudice to the exceptions provided for in article 59 of the Consumer Code, the Consumer shall be entitled to withdraw from any contract concluded in accordance with these Terms and Conditions, without having to provide a reason and without penalty, within 14 (fourteen) days from when (i) the Product is delivered or, , (ii) where purchasing several Products in a single order which are delivered separately, when the last Product is delivered.
10.2 To exercise the right of cancellation, before the end of the time frame specified in paragraph 10.1 above the Consumer must access the ‘My Returns’ page of ‘My Account’ or, if not registered on the Website, access the relevant page and enter the order number and email address used to make the purchase. Alternatively, the Consumer may send an explicit declaration, via the contact form of the decision to cancel using the attached cancellation form.

10.3 Following the provisions of point 10.2 above, the Consumer shall receive an email confirming the cancellation notification, which contains, if the ordered product has already been received, the return form to include with the package and instructions for returning the product, which must be sent within 14 days to:

Paola Chartroux

Via Giovanni Pacini, 25 00198 Roma Italia

10.4 If the Consumer has received the product, they must return it to the above address without delay and, in any event, within 14 days from the day on which cancellation was notified. The deadline shall be met if the Consumer returns the goods before the end of the 14-day period. The risks and direct costs for returning the goods, as well as proof thereof, shall be the Consumer’s responsibility. The Consumer must also arrange to ship the Products via a carrier of their choice and at their own expense.
10.5 In the event of cancellation, the Consumer shall be refunded the amounts paid, including shipping costs, without undue delay and, in any event, no later than 14 days from the cancellation notification. The amounts shall be refunded using the same payment method used by the Consumer for the initial transaction, unless the Consumer requests a refund by another payment method, in which case any additional costs arising from the other payment method chosen shall be covered by the Consumer. The refund may be suspended until the goods have been received or until the Consumer has proven that they have returned the goods, whichever comes first. Additional costs arising from choosing a delivery type other than the cheapest standard delivery offered, as well as the price and any additional costs related to the customisation of Products and related services, shall not be refunded.
10.6 The Consumer shall be responsible for the reduction in the value of the goods if handled in a way contrary to that which is necessary for establishing the nature, features and functioning of the goods. Therefore, if the returned goods are damaged (for example with signs of wear and tear, abrasions, dents, scratches, deformations, etc.), not accompanied by all their components and accessories (including labels and cards unaltered and attached to the product), and not accompanied by the attached instructions/notes/manuals, the original packaging and the warranty certificate, where present, the Consumer shall be liable for the reduction in the value of the goods, and shall be entitled to a refund of the amount equal to the residual value of the Product. For this purpose, therefore, the Consumer is requested not to handle the goods beyond that which is strictly necessary for establishing the nature, features and functioning of the same and to cover the original Product packaging with other protective packaging that preserves their integrity and protects them during transport, including wording and labels.

11. Intellectual property rights

11.1. 11.1. The Consumer declares that they are aware that all trademarks and names, as well as any distinctive sign, name, image, photograph, written or graphic text used on the Website or relating to the Products are and shall remain the exclusive property of Paola Chartroux. and/or its successors in title, without any rights deriving from access to the Website and/or the purchase of the Products for the Consumer.
11.2. 11.2. The content of the Website may not be reproduced, in whole or in part, transferred via electronic or conventional means, modified, or used for any purpose without the prior written consent of Paola Chartroux.

12. Consumer Data and Privacy

12.1. In order to register, place an order and conclude the contract in accordance with these Terms and Conditions, certain personal data are requested from the Consumer on the Website. The Consumer acknowledges that the personal data provided shall be recorded and used by the Seller and by Paola Chartroux in accordance and in compliance with Italian Legislative Decree no. 196/2003 and subsequent amendments – the Privacy Code – to execute each purchase made through the Website and, with their consent, for any other activities specified in the relevant privacy policy provided to the Consumer on the Website at the time of registration.
12.2. 12.2. The Consumer declares and guarantees that the data provided to the Seller during the registration and purchase process are accurate and true.
12.3. 12.3. The Consumer may, at any time, update and/or modify personal data provided to the Seller via the relevant section of the My Account page, which may be accessed upon authorisation.
12.4. 12.4. For further information on how the Consumer’s personal data are processed, please access the Privacy Policy section and read the General Terms of Usecarefully.

13. Security

13.1. 13.1. Although the Seller takes measures to protect the personal data against loss, falsification, manipulation and misuse by third parties, due to the nature and technical limitations relating to the protection of electronic communications over the Internet, the Seller cannot guarantee that the information or data displayed by the Consumer on the Website, even after the Consumer has given authentication (login), shall not be accessible or viewable by unauthorised third parties.
13.2. 13.2. Regarding credit card payment data, the Seller shall use the services of the company Banca Sella S.p.A, which uses technical systems that are able to ensure the highest levels of reliability, security, protection and confidentiality of data sent via the Internet.

14. Applicable law, attempt at mediation and jurisdiction

14.1. 14.1. Each sales contract concluded between the Seller and Consumers under these Terms and Conditions shall be governed and interpreted according to Italian Law, and in particular the Consumer Code, with specific reference to regulations on distance contracts, and Legislative Decree no. 70 of 9 April 2003 on certain aspects of e-commerce. In any event this shall be without prejudice to any rights granted to Consumers by mandatory provisions of law in force in the State in which they are resident.
14.2. 14.2. In the event of disputes between the Seller and a Consumer, we hereby guarantee that we shall take part in an amicable attempt at mediation that each Consumer may refer to RisolviOnline, an independent and official service provided by the Arbitration Chamber of the Commercial Chamber of Milan, which allows a satisfactory agreement to be reached with the help of a neutral and competent conciliator in an amicable and secure manner via the Internet. For more information on RisolviOnline’s regulations or to request mediation request, please visit
14.3. 14.3. As an alternative to the attempt at mediation referred to in point 14.2 above, the Consumer shall also have the right to access the European Online Dispute Resolution platform (European ODR Platform) in order to resolve any dispute between the Seller and the Consumer. The European ODR Platform is developed and managed by the European Commission in accordance with Directive 2013/11/EU and EU Regulation no. 524/2013, in order to facilitate the independent, impartial, transparent, efficient, quick and fair extrajudicial resolution of disputes regarding contractual obligations arising from sales contracts or online services between an EU consumer and an EU-based professional through the intervention of a member ADR body (Alternative Dispute Resolution), which can be chosen from a specific list available on the website. For more information about the European ODR Platform or to submit an alternative dispute resolution procedure for a dispute concerning this contract through the Platform, please visit the following link: The Seller’s email address to be noted in the European ODR Platform is……………….

14.4. 14.4. If the attempt at mediation referred to in points 14.2 or 14.3 above is not made, or if the attempt fails, the dispute shall be referred to the court of the Consumer’s place of residence or domicile.

Payment Methods

Purchases made via the Site can be paid for by credit card and PayPal

All your purchases are made in complete security using state-of-the-art e-commerce technological systems and coding systems (SSL) to prevent unauthorised access to your personal data and credit card information.

In fact all credit card data is sent during the order processing phase is protected against unauthorised access by a 128 bit SSL (Secure Socket Layer) data encryption system. Such data is inaccessible to third parties.

Once you have completed the order, you will receive a confirmation e-mail containing your Order Number and a summary of your purchases.

CHX Paola Chartroux Home

About me

When I finish modeling the line of a mouth, the eyes on a face, or the shape of a hand resting on a cheek, I look at the sculpture I'm working on and I discover that it has acquired an expression, a story of its own. This is what fascinates me the most: transforming my visions into forms.

My creations are often women, made of curved lines, kidnapped by an idea, caressed by sea breezes, who plunge into the salt water. From my passion for the sea, the “Wind Roses” are born: Mistral, Scirocco, Libeccio - female figures looking towards the South. Their hair indicates the direction of the wind. The wind shapes their soul.

Telling with images - drawn, shot or modeled - is what I have always loved to do. My name is Paola Chartroux. I live and work in Rome. My first sculptures in clay were created in high school. I studied art history and attended a stone and wood sculpture course in Switzerland, at the Hochschule für Gestaltung und Kunst in Zurich. I worked, first as a decorator mainly making bas-reliefs, in many clubs in Rome and then in editorial and advertising graphics.
But drawings have always fascinated me. I created the illustrations for the book “Nyma and the World of Dreams” (Fratelli Palombi Editori) and several covers for the E / O publishing house. Using tempera, watercolors, and computer graphics, I drew for the advertising campaigns of SNAI, with Saatchi & Saatchi, and of Eldo for Young & Rubicam. I illustrated the Conference of the World Health Organization in Geneva in 2000 and the Viareggio Film Festival in 2001. I also drew for Pfizer, Q8, Mondadori, Gambero Rosso , RCS, Municipality of Rome, WWF, ELI Editore, Legapesca, and others. With plasticine figures I created the books "Pietro" (Gallucci Editore) and "Il Rubricotto" selected in the European Design Annual in 2000.
In 2005 I took a course in professional shooting and digital editing.

For the exhibition "Adopt a drawing" of Emergency, I directed and edited the film "The Other Children" (Edizioni Fandango), which received the Special Golden Globe, awarded by the Foreign Press, in 2009, and was a finalist in the "NGO World Videos" section of the Milano Film Festival 2009, being awarded 2nd Prize at the International Film Festival "A Film for Peace" Medea, July 2008. In 2006 I began collaborating with the RAI’s TV program "Alle falde del Kilimangiaro" for which I have made travel documentaries, working on production, concept, texts, direction and editing. I traveled to Eritrea, Svalbard, Uganda, Mozambique, Portugal, Guinea Bissau, Senegal, Qatar, Bahrain, Peru, Bolivia, Jordan, Jamaica, Norway, Canada, Morocco, Cook Islands, Faroe ... As an illustrator, graphic designer and videographer I was a member of the editorial staff for “Il Male” by Vauro and Vincino. For an event in the magazine I made a human figure in papier-mache. This is how I returned to my ancient love: materials, clay, sculpture.

I love clay. It is a poor material, present in every corner of the world, a material that embodies the fundamental elements - earth, water, air and fire - a material that from the very beginning of human history has been used to create figures as a form of artistic expression. Like many before me, I too am fascinated by transforming, through my hands, a piece of earth into a story.


I use different types of clay, white, black. I really love the classic "Italian clay" because it has a warm red color. I work the clay in several steps.

I start with fresh, soft and water-laden clay, modeling a draft of the piece I want to make. I wait a day or two until the clay becomes hard as leather. I then treat it as if it were made of soft stone: I sculpt, dig and remove material with the help of wooden and metal tools until I reach the shapes I want.

After the final touches I wait for the piece to be completely dry, then bake it in the kiln at a temperature of 1000 degrees for 10 hours.

The terra cotta clay I often like to leave as is. For those with engobes (colored clays) or with ceramic glazes a second firing, lasting about ten hours, vitrifies the piece.
Position, face, shapes, decoration: each sculpture is a unique piece. It is the offspring of a story. It is an emotion.